Frequently Asked Questions

A. Shipping / delivery time

1. Shipping costs
2. Delivery time

B. Ring sizes

1. General topics
2. Measuring the ring size
3. Different measuring systems
4. Sample ring / template

C. Surfaces

1. Different surfaces
2. Surface changes
3. Care tips

D. Engravings

1. Engraving types
2. Templates for facsimile engravings

E. Alloys

1. Gold
2. IRIS^®
3. Gray gold / white gold
4. Platinum
5. Why do rings tarnish?

F. Diamonds

1. General topics
2. The 4 Cs
3. The Kimberley process
4. Diamond certificates
5. Delivery of diamonds for tension rings

G.  General information

1. Do I have to register to shop in the Niessing webshop?
2. I cannot register because the country I live in is not displayed.
3. I need additional information on an article.
4. When will my goods by shipped?
5. Do I have to pay customs fees?
6. How can I return or exchange an article?
7. What do I do if the ring size does not fit?
8. Reimbursement of the purchase price upon return
9. How can I pay?